Shopping Information

Question WHERE DO YOU DELIVER TO AND HOW MUCH DOES IT COST?
AnswerOur UK website covers delivery to addresses in the:

  • UK Mainland
  • Highlands & Islands
  • Northern Ireland

We offer the following delivery options:

  • Standard UK delivery — 2–3 working days — £5.00
  • Next working day delivery — £7.25
    • Delivered next working day if you order before 3:00pm Monday- Friday
    • Orders placed over the weekend will be delivered on Tuesday
  • Saturday delivery – Delivered on Saturday if you order before 3:00pm on Friday (available to most UK postcodes) – £11.70

Question DO YOU SHIP INTERNATIONALLY?
AnswerDapped deliver internationally across all continents. Fixed shipping rates have already been set up for most countries. These rates can be found by processing your order through our checkout facility and selecting the appropriate country. Please note that for some larger items, there may be an additional postal charge for some destinations. We will contact you before completing your order if any additional postage charge applies to your order.

If the country that you want your item posted to does not have a fixed shipping rate available please contact us and we will send you the shipping quote. Please note that certain countries may require an additional payment of duties and taxes before delivery can be completed.

We will ensure that the shipping costs for your item(s) are covered by your shipping payment but any additional Duties and Taxes charges levied by Customs are to be met by the customer (including any Custom’s charges levied on non-faulty returns).

It is also vital that you provide us with your correct contact email and telephone details when you checkout on our site so that Dapped , DHL WORLDWIDE and/or Customs can contact you if required.

Please note that some international transactions (including refunds) may be subject to a currency conversion charge levied by the processing bank and that this charge shall be the responsibility of the customer.

Payment Information

Question WHAT PAYMENT METHOW METHODS ARE ACCEPTED?
AnswerYour credit card statement will read “ALW*dapped”

Payment can be made securely online by VISA, Mastercard, Cirrus, AMEX , JCB , Klarna , Dinners , Discovery and Paypal Etc. The credit/debit card that is being used must be your own. If the issuer of your payment card refuses to authorise payment (or we cannot fully authorise your payment to us for any reason) we will not be liable for any delay or non-delivery of your order. We also reserve the right to cancel your order. By submitting an order to us through our website you represent and warrant that the payment details provided on your order are valid and correct and that when your order is accepted and processed by us the payment will be made in full.

To facilitate the smooth processing of your order in the case of card payments we would suggest that you place your order using the 3D Secure system provided by Visa/Mastercard (or the Safekey system provided by Amex) where these systems are available. If you are not familiar with these online security systems please contact your bank as they will be able to explain these systems to you.

Question IS BUYING ON-LINE SAFE?
AnswerWe guarantee that every transaction you make with Dapped will be safe

Dapped Clothing takes the security of customer information very seriously and employs strict measures to ensure the safe handling of any customer data we receive. We do not at any time disclose any customer information to third parties. Whilst using our website we will gather information from you allowing us to review our service and also for promotional purposes. From time to time we may use this information to contact you regarding any promotions or events on our website. Personal details such as an address or telephone number will be used primarily for the postage of any purchases you make from us but may also be used to inform you of any new products or changes to our service. Cookies are used in our e-commerce store but they are only used to track any items that you have selected.

Question RETURN/REFUND?
AnswerAll orders will have a Returns Form included. Should any item be unsuitable the item needs to be returned to us with the completed Returns Form within two weeks of receipt. Before you return an item(s) to us you must obtain a Returns Code for your item(s) by emailing us at info@dapped.co.uk

The product returned to us MUST be in its original condition. All tags must still be attached and any relevant packaging must also be returned with the item. If a return is received without tags or packaging, or if we have any reason to believe that the item has been used, we will be unable to accept the item and will return it back to you.

In the case of refunds we will credit you via the card/account that you used to make your payment to us (minus any postage costs) as quickly as possible. This will usually be within 7 working days (please note that refunds may take longer than this to show on your statement).

Please send all returns to: Dapped Ltd Old Street London EC1V 9BD UK.

Orders & Returns

Question DO I NEED AN ACCOUNT TO PLACE AN ORDER?
AnswerYou can place an order without creating an account.

However, Creating an account enables you to:

  • Store your details to save time during subsequent visits
  • Manage your addresses and personal preferences
  • Receive collection updates and exclusive promotions from DAPPED

Question HOW CAN I FIND A PARTICULAR PRODUCT?
AnswerYou can use the “Search” button if you know the product name or category. Otherwise, you can use the menus to help navigate through to the type of product you require.

If you have any particular questions regarding finding specific product or requesting where something will be restocked, please contact our customer services team.

Question WHO SHOULD I TO CONTACT iF I HAVE ANY QUERIES?
AnswerWe stand behind our product and our customer service commitment. Therefore, if you have any questions regarding your order or require assistance, please contact our customer services team via:

  • Our Customer Service team
  • E-mailing customerservices@dapped.co.uk
  • Calling 0333 444 0286
  • Please note our opening hours are
  • Monday to Friday 9.00am – 6.00pm GMT
  • Saturday 9:00am-3:30pm

Question HOW SECURE IS YOUR WEBSITE?
AnswerTo help ensure that your shopping experience is safe, simple and secure Dapped uses Secure Socket Layer (SSL) technology. This encrypts and protects the data you send to us over the internet. If SSL is enabled then you will see a padlock at the top of your browser and you can click on this to find out information about the SSL digital certificate registration.

You will also notice that when you look at the location (URL) field at the top of the browser you will see it begin with ‘https:’ instead of the normal ‘http:’. This means that you are in secure mode.

Question HOW DO I TRACK MY ORDER?
AnswerWhen your order is despatched, we’ll send you an email with your tracking number and a link to our carrier’s website to tell you the current status of your delivery. Alternatively you can track parcels within My Account .

 

Currency Conversions

The international currency conversions on our site are calculated daily by a web service. The base currency our website uses is GBP (£). All currency conversions are indicative only and are aimed at helping our international customers relate to the prices on our site. The exact currency exchange rate will be set by your issuing bank.